Return & Refund In the event that you receive an incorrect item, we urge you to contact us promptly via phone at +6016-2039060 Kindly be aware that requests for refunds for incorrect items must be submitted within 7 days of receipt Customers are encouraged to proceed with caution prior to making any purchase. Please note that requests for order cancellations or item returns will only be accepted if * the purchased item differs from the billed item. * product is unavailable after payment is made * received an defect item We always inspect each of your products before we ship them, but occasionally we might miss something. This section acts as a guideline for you to determine whether the products you received could be considered defective or not. What is NOT considered defective: * Color variation from product photo's/videos * Minor imperfections For an item to qualify for a return, it must remain unused and in the same condition as when received, including being in its original packaging. When returning a product, it's important to understand that the inspection process can take a few days to ensure we thoroughly assess the item for any defects. Once your return is received at our facility, we will promptly begin this inspection. You will receive an email notification confirming that we have received your returned item, keeping you informed every step of the way. This communication will also inform you whether your return has been approved or rejected. In the event that your return is approved, we will initiate the refund process without delay. A credit will be automatically applied to your original payment method, typically within a designated timeframe. We strive to make this process as smooth and efficient as possible so you can get your funds back quickly. On the other hand, if for any reason the return is not approved, our notification will include details explaining the reason for the decision. Rest assured, we are committed to ensuring customer satisfaction and transparency throughout the return process. To facilitate the return process, please provide the following information when contacting us: 1. Your order number 2. Details of the product received 3. An image of the incorrect item 4. A copy of your order invoice